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Average Member
 
Group: Forum Members
Last Login: 10/20/2008 5:09:45 PM
Posts: 876,
Visits: 14,455
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Okay so here's the deal. I saved up enough points for the reptiles magazine purchase under the club-rewards section http://www.reptilechannel.com/club-reptile/rewardcatalog.aspx It says current subscribers will automatically have their subscription renewed for another year. I keep getting letters in the mail from Reptiles Magazine that says I need to renew my subscription ASAP. Okay, I thought there might have been some miscommunication from reptilechannel.com to the Bowtie. inc./reptiles magazine headquarters. I called the number listed in the magazine 800-876-9112 a hotline for subscription services. Here's the funny thing, They know absolutely NOTHING about reptilechannel club rewards or anything of the like. lol I must have spent 30 minutes on hold while the 1st lady I talked to went to talk to ask her supervisor about it... When I was finally taken off hold she said her manager also had no idea what I was talking about. I said "okay, well I'm looking at the web page right now. Do you have internet access I can tell you exactly what website I'm looking at: http://www.reptilechannel.com/club-reptile/rewardcatalog.aspx . She told me that she did not have internet access and that she would take my number and call me back later on... Guess what? I never got a call back. lol I'm not mad, I'm just very confused on how the reptiles magazine headquarters have no idea about reptilechannel.com/rewards. This is all very frustrating and if one of you moderators could help me out I'd really be appreciative. I don't think reptilechannel rewards is a scam, I just think that maybe they should educate their employees better lol!
Rest in Peace Odin!!! Your life may have not meant anything to those that abused you; but you meant everything to me. You will be missed my little friend.
2.2 Savannah Monitors (Loki, Freya, Saga, Thor)
0.1 Albino California Kingsnake (Rin)
1.0 California Aberrant Kingsnake (Haku)
1.1 Three-toed Box Turtles (Bowser, Genba)
1.0 Red-Ear Slider (Iggy)
0.1 Snow Corn Snake (Sakura)
0.1 Sulcata Tortoise (Casca)
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Moderator
Group: Administrators
Last Login: Today @ 4:19:40 PM
Posts: 381,
Visits: 1,412
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| I'll pass this along for you. Can you please copy and paste this post into an email and send it to reptileeditor@reptilechannel.com Also include, the email your Club Reptile account was registered under and your full name and address. Also, if you have the names of the people you spoke with. R.M.
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Average Member
Group: Forum Members
Last Login: 10/20/2008 5:09:45 PM
Posts: 876,
Visits: 14,455
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I called again after posting this and I talked with a gentleman by the name of Don. He was very helpful and said that there is a computer program that updates the rewards list and sends them to reptiles magazine once a month. I had put in my request for a renewal (by way of reptile club reward points) only 2 - 3 weeks ago. So he said my account should be updated to renewal status by mid to late September the latest. He also said he was requesting more information about reptile club rewards so something like this shouldn't happen again. Don did a wonderful job and sure cleared up this mess. Don should get employee of the month  Thanks Don!
Rest in Peace Odin!!! Your life may have not meant anything to those that abused you; but you meant everything to me. You will be missed my little friend.
2.2 Savannah Monitors (Loki, Freya, Saga, Thor)
0.1 Albino California Kingsnake (Rin)
1.0 California Aberrant Kingsnake (Haku)
1.1 Three-toed Box Turtles (Bowser, Genba)
1.0 Red-Ear Slider (Iggy)
0.1 Snow Corn Snake (Sakura)
0.1 Sulcata Tortoise (Casca)
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Moderator
Group: Administrators
Last Login: Today @ 4:19:40 PM
Posts: 381,
Visits: 1,412
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| Glad to hear it was resolved quickly and professionally. R.M.
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